Our commitment to responsible gaming at 999ku
Play for fun, not under pressure — 999ku is committed to keeping your gaming safe, controlled, and enjoyable.
Let gaming be a source of entertainment, not a burden
Online gaming offers people entertainment, excitement, and the chance to win rewards. But when gaming no longer stays in the realm of entertainment and starts affecting daily life, seeking help is the brave thing to do. 999ku believes every player has the right to stay in control of their own gaming experience.
We provide tools and guidance to help you make decisions — how much time to spend, how much money to use, and when to take a break. Responsible gaming is not an obligation; it is a smart choice in your own best interest.
You must be at least 21 years old to access the 999ku platform. Use of a gaming account by anyone under 21 is strictly prohibited and constitutes a serious violation of our terms of use.
Stay in control of your gaming
Use the tools 999ku provides and shape your gaming experience your own way.
Set Deposit Limits
Set a fixed limit on your daily, weekly, or monthly deposits. You will not be able to exceed this limit, so there is no way to go beyond your budget. The minimum deposit is just ৳200.
Deposit BudgetTime-out
If you feel you need a break, take a temporary time-out for anywhere from 24 hours to a few weeks. During the time-out, you will not be able to log in to your account or make any transactions.
Break ProtectionSelf-exclusion
If you want a long-term break, apply for self-exclusion. Once active, your account cannot be reactivated before the set period ends. Let our support team know.
Closed Long-termReality Reminders
Receive regular time alerts that let you know how long you have been playing. These small reminders raise awareness and help reduce the tendency to game excessively.
Time AwarenessSession and Transaction History
View detailed records of all your past deposits, withdrawals, and gaming sessions. Transparency helps you make more informed decisions.
History Transparency24/7 Support Team
Reach us at any time via live chat or email. Write to us at [email protected]. Our team is always ready to help in both Bengali and English.
Help 24/7Recognise the signs of a problem
Gaming is enjoyable, but sometimes it can turn into a problem. If you notice the signs below in yourself or someone you know, do not delay in seeking help. 999ku is always here for you.
Remember — asking for help is not a sign of weakness; it is proof of courage.
- You feel a strong urge to keep betting to win back money you have lost.
- You are lying to or hiding things from family or friends about your gaming.
- You are spending more time or money than the budget you set.
- You feel restless, irritable, or anxious when you are not gaming.
- You are neglecting work, studies, or family responsibilities to play.
- You are borrowing money or dipping into savings unnecessarily for gaming.
- You have tried to stop playing but have not been able to.
Tips for playing responsibly
- Set a fixed budget before you play and stick to it.
- Set a time limit — decide in advance how long you will play in one session.
- Remember, gaming is a form of entertainment — not a way to earn money.
- Avoid gaming when you are stressed, feeling low, or under the influence of alcohol.
- Do not place more bets in an attempt to recover losses after a losing streak.
- Take regular breaks and spend time with family and friends.
- Only play with money that, if lost, will have no impact on your household.
- Do not allow anyone under 21 to use your 999ku account.
Keep your account secure
The security of your account at 999ku is not only our responsibility — it is yours too. Follow these steps to stay safe on an online gaming platform.
- Use a strong, unique password and do not share it with anyone.
- Always log in from a personal device and a secure internet connection.
- Always log out of your account after use, especially on a shared device.
- If you notice any unusual activity on your account, let us know immediately.
- Create your account with your real name, age, and identity — do not provide false information.
21+ age requirement
999ku strictly prevents anyone under 21 from gaming. Age is verified at the time of account creation and additional proof may be requested if needed.
If anyone under 21 lives in your household, keep them away from access to your device or account. Keep your password secure and use parental control software on your device if necessary.
Family Protection
Keep login credentials out of reach of children and teenagers.
Identity Verification
A national ID card or passport may be required for account verification.
Consequences of Violations
Providing a false age may result in account suspension and cancellation of deposited funds.
Questions about responsible gaming
Enjoy 999ku responsibly
Keep gaming enjoyable with the right mindset and tools. Browse our games or check the FAQ to learn more.