Your data is our responsibility
This policy provides a full explanation of how your personal information is collected, used, and kept secure on the 999ku platform.
This Privacy Policy ("Policy") applies to all users of the 999ku platform. By using our website or services, you confirm that you have read and agreed to the terms of this Policy. This Policy may be updated periodically — the latest changes will be published on this page.
Introduction & Purpose of the Policy
999ku is a safe and reliable online gaming platform. We believe your personal information belongs to you — so we maintain the highest level of transparency in how it is collected, stored, and used. The purpose of this Policy is to:
- Inform you about what types of information we collect.
- Make clear the purposes for which that information is used.
- Describe the terms under which information may be shared with third parties.
- Keep you informed about your rights regarding the protection of your data.
By creating an account or using the services on the 999ku platform, you agree to this Policy. You are also encouraged to read our Terms & Conditions page.
What information do we collect?
Information You Provide Directly
Information you provide yourself when registering an account or using our services:
- Full name and date of birth (for age verification — only users aged 21+ are permitted)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, or bank account details (to process transactions)
- Address and other contact information
Automatically Collected Information
When you use the 999ku platform, certain technical information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Time spent on the site and information about pages viewed
- Cookie and local storage data
- Gaming activity and betting history
- Transaction date, time, and amount
Information Received from Third Parties
In some cases we may receive information from trusted third parties — such as payment processors (bKash, Nagad, Rocket, or banking partners), identity verification agencies, and fraud prevention services. This information is used solely to ensure account security and legitimacy.
How is your information used?
Service Operations
Your information is used to create and manage your account, process deposits and withdrawals, personalise your gaming experience, and provide support.
Security & Verification
To confirm account identity, prevent fraud and unauthorised access, detect suspicious activity, and keep data secure through SSL encryption.
Legal Obligations
Certain information may be retained to comply with applicable laws and regulations, respond to requests from competent authorities, and implement responsible gaming policies.
Communication & Support
Your contact information is used to send account-related notifications, transaction confirmations, and to provide customer support via live chat or email.
Service Improvement
Information is used to analyse user behaviour in order to improve platform performance, develop new features, and further enhance the gaming experience.
Responsible Gaming
Information is used to monitor your gaming habits in order to provide responsible gaming tools — such as limit-setting or self-exclusion — and to identify problematic gaming behaviour.
Cookie & Tracking Technologies
What are cookies and why are they used?
Cookies are small text files stored in your browser or on your device. The 999ku platform uses cookies for the following reasons:
- Essential cookies: To maintain login sessions and ensure basic functionality.
- Functional cookies: To remember language preferences and personal settings.
- Analytics cookies: To understand platform usage and improve our services.
- Security cookies: To detect and prevent fraudulent activity.
You can control or delete cookies from your browser settings. However, disabling cookies may limit some platform functionality.
Session vs. Persistent Cookies
Session cookies are automatically deleted when the browser is closed and apply only to that session.
Persistent cookies remain on your device for a set period and are used to improve your experience on your next visit.
Sharing information with third parties
Who do we share information with?
999ku never sells your personal information to third parties. Information may be shared in the following limited circumstances:
- Payment service providers: With bKash, Nagad, Rocket, and authorised banking partners — solely to complete transactions and ensure financial security.
- Technology partners: IT service providers that assist in operating the platform — who work under strict confidentiality agreements.
- Identity verification agencies: To confirm account legitimacy and prevent fraud.
- Legal authorities: In response to valid legal processes, court orders, or requests from competent authorities — in compliance with applicable law.
- Business succession: In the event of a company merger or acquisition — the new entity will be bound to follow the same Privacy Policy.
How long is information retained?
Active Accounts
We retain your information for the entire period your account is active. During this time, the information is used to provide services, ensure security, and meet legal obligations.
After Account Closure
Even after an account is closed or deactivated, certain information may be kept for a defined period to meet legal obligations, maintain financial records, and protect against potential legal claims.
Your rights regarding data protection
Right of Access
You have the right to know what information we hold about you and to receive a copy of that information. Contact our support team to make this request.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information held about you. This can be done through account settings or via support.
Right to Erasure
In certain circumstances you have the right to request deletion of your personal information — however this is subject to legal obligations and may be limited where applicable.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. The option to opt out of marketing communications is also available.
Right to Withdraw Consent
If you have previously given consent for your information to be processed, you have the right to withdraw that consent at any time. This will not affect any processing that took place prior to withdrawal.
Right to Data Portability
You have the right to request that the information you have provided be made available in a structured, commonly usable format — so that it can be transferred elsewhere if needed.
How is your information kept secure?
Technical Security Measures
999ku uses industry-standard technologies and practices to protect your information:
- SSL encryption: All data exchanged between your browser and our servers takes place over an encrypted connection.
- Data encryption: Sensitive information stored on our systems is kept in an encrypted state.
- Access controls: Only authorised personnel can access the minimum information necessary for their role.
- Regular security audits: Platform vulnerabilities are identified and addressed on a regular basis.
- Firewall & security monitoring: Automated systems active 24/7 detect active threats.
User Responsibilities
You also share responsibility for the security of your account. To stay safe:
- Use a strong and unique password.
- Do not share your password with anyone.
- Avoid logging in on public Wi-Fi.
- Report any suspicious activity immediately.
Minors & International Provisions
Protection of Minors
999ku's services are for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory at the time of account registration.
If we become aware that a minor's information has been collected without our knowledge, we will immediately close the relevant account and delete the information.
International Data Transfers
Your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:
- The destination country maintains adequate data protection standards.
- Transfer agreements include appropriate safeguard clauses.
- The standard of data protection is not reduced under any circumstances.
Policy Changes & Contact
Policy Change Process
999ku may update this Privacy Policy from time to time. When changes are made:
- The updated Policy will be published on this page.
- You will be notified by email of any significant changes.
- Continued use of the platform after any changes will be considered as your agreement to the new Policy.
Therefore, it is recommended to review this page regularly.
Privacy Contact
For any questions about this policy, requests for data access, or any other matter, please contact us:
Live Chat — 24/7 support in Bengali and English
Support team available around the clock
More Important Information
Terms & Conditions
Learn about all conditions for using the platform, bonus rules, and user responsibilities.
Read MoreResponsible Gaming
Learn about healthy gaming habits, setting limits, and support resources.
Read MoreFAQ
Frequently Asked Questions — covering accounts, payments, bonuses, and technical support.
Read More